SKIN CARE BY LENA POLICIES
At our Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Skin Care by Lena experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
NEED TO CANCEL?
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, we will have to charge 25% of the service.
LATE ARRIVALS
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 10 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked. No-Shows will be charged for 100% of the service.
